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Industry Solutions

Hotels & Restaurants Management Platforms

Hospitality systems that connect the front desk, the floor and the channels — one inventory, one guest record, one view of the numbers.

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DAWKI / HOSPITALITY PLATFORMSSample service

Built for your business

Software That Runs Every Room & Every Table

From a 142-key resort to a 60-restaurant chain — we ship hospitality software that lifts occupancy, raises ADR, and shortens table turnaround.

  • PMS / POS Integration

    Native integrations with Opera, Cloudbeds, Toast, Square and Lightspeed.

    • Opera, Cloudbeds, Toast, Square, Lightspeed
    • Two-way sync, field by field
    • Replace the system or extend it
    Learn moreThe stay, the bill and tonight’s table order stop being separate systems arguing about the same guest

  • Revenue Management

    Dynamic pricing on rooms and tables based on demand, weather and events.

    • Demand, weather and local events
    • Rooms and menu items alike
    • Every price change is written down
    Learn moreRooms and menu items both, priced off demand, weather and what is on in town — and every change it makes is written down

  • Channel Manager

    Single inventory across Booking.com, Expedia, Airbnb, MakeMyTrip and direct.

    • Booking.com, Expedia, Airbnb, MakeMyTrip
    • Two-way rates, inventory, reservations
    • One inventory, so nothing oversells
    Learn moreSell one anywhere and all four drop together, so the last room cannot be sold twice

  • Contactless Ordering

    QR menus, upsell prompts, split-bill and multi-currency one-tap payments.

    • QR menus with dietary filters
    • Split-bill and one-tap payment
    • Multi-language and multi-currency
    Learn moreDietary filters and the guest’s own language on the menu; one tap to pay, and the bill splits however the table wants it

  • Loyalty & CRM

    Member tiers, segmentation, birthday automations and native points handling.

    • Tiers that move without a spreadsheet
    • Birthday and occasion automations
    • Points handled natively, not bolted on
    Learn morePoints accrue and burn inside your own system rather than in a plugin that has to be reconciled every month

  • Operations Dashboards

    Live occupancy, ADR, RevPAR, food cost and table turnover on one screen.

    • Occupancy, ADR, RevPAR and food cost
    • One property, a brand or the group
    • Exports for finance and for tax
    Learn moreOne property, a brand or the whole group — the same five numbers, read the same way

What we deliver

Explore Our Range of Hospitality Services

Start with the capabilities you need today. We define the scope, integrations, and acceptance criteria together before delivery begins.

  • Property Management Systems (PMS)

    Reservations, housekeeping, billing, night audit, group bookings — replace or extend Opera, Cloudbeds, RoomRaccoon.

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  • Restaurant POS & KDS

    Order entry, kitchen display, table layouts, split-bill, modifiers — for fine dining, QSR, and cloud kitchens.

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  • Channel Managers

    Inventory + rate sync across Booking.com, Expedia, Airbnb, MakeMyTrip, GDS, and your direct site.

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  • Booking Engines

    Direct-booking sites with mobile-first UX, upsell modules, and zero-fee payment flows that beat OTA conversion.

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  • Online Ordering & Delivery

    Branded ordering apps + delivery integrations (DoorDash, Uber Eats, Swiggy, Zomato) and own-fleet dispatch.

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  • AI Revenue Management

    Dynamic pricing engine for rooms + menu items based on demand, weather, events, and competitor signals.

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  • QR Contactless Ordering

    Branded QR menus with AI upsell, dietary filters, multi-language, and split-bill payments.

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  • Loyalty & CRM

    Member tiers, AI segmentation, birthday + occasion automations, Stripe-native point accrual + redemption.

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  • Hotel Mobile Apps

    Pre-arrival check-in, mobile keys, in-stay services (housekeeping, room-service, spa), express check-out.

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  • Cloud Kitchen Software

    Multi-brand routing, rider dispatch, kitchen capacity planning, and aggregator commission analytics.

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  • Operations Dashboards

    Live occupancy, ADR, RevPAR, food cost, labour ratios, table turnover — for owners + GMs.

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  • Compliance & Reporting

    GST + VAT + service-charge handling, tax filing exports, FSSAI / health-department reporting.

    Enquire about this

From brief to delivery

A clear path from the first conversation.

A practical process with agreed milestones, regular reviews, and a handover your team can use.

  1. Step 01

    Discovery

    Walk the property + restaurant; map workflows from front-desk to housekeeping to kitchen.

  2. Step 02

    Architecture

    PMS / POS adapter map, channel-manager design, payment + tax compliance plan.

  3. Step 03

    Build

    Iterative sprints with on-property pilot users + live kitchen / front-desk testing.

  4. Step 04

    Roll Out & Train

    Phased rollout by property, staff training and an agreed launch-support window.

Tools of the trade

The right technology for the work.

We choose tools around your existing systems, requirements, and long-term maintenance needs. The final stack follows the project.

  • Oracle Opera
  • Cloudbeds
  • Toast POS
  • Square
  • Lightspeed
  • Petpooja
  • OpenAI
  • Claude
  • Hugging Face
  • Stripe
  • Razorpay
  • Booking.com
  • Expedia
  • Airbnb
  • DoorDash
  • Uber Eats
  • Swiggy
  • Zomato
  • Twilio
  • OpenAI Whisper

Your next step

Request a free consultation

A few details help us understand your goals and come prepared. Fields marked * are required.

How we use your details. We collect only what you enter here — your name, mobile number and email, and your company, budget and message if you add them — to reply to this enquiry, prepare a proposal and follow up about it by phone, email or WhatsApp. We don’t sell your data or use it for anything else. You can withdraw consent, or ask to see, correct or erase your data, at any time by emailing info@dawkiinfotech.com; if we don’t resolve a concern, you can complain to the Data Protection Board of India. Full details in our Privacy Policy.

Before we begin

Your questions, answered.

What to know about hotels & restaurants management, from project scope to ongoing support.

01Do you build for hotels and restaurants both?

Yes. We have a dedicated hospitality practice covering hotels, resorts, restaurant chains, cafés, cloud kitchens, and bars. Many of our clients run both under one roof.

02Can you replace or extend our existing PMS / POS?

Both. We build full custom PMS / POS systems, and we also build modules + integrations on top of Opera, Cloudbeds, Toast, Square, Lightspeed, Petpooja and others.

03Do you do channel manager integrations?

Yes — Booking.com, Expedia, Airbnb, MakeMyTrip, Goibibo, GDS, and direct-booking engines. Two-way ARI + reservation delivery is our default.

04Can you build AI features for revenue management?

Yes — dynamic room and menu pricing engines that consider demand, seasonality, weather, events, and competitor signals. Often paired with a custom forecasting model.

05Do you handle payments + tax compliance?

We identify the security, privacy and industry requirements relevant to your project during discovery. The scope can include access controls, encryption, audit trails, testing and evidence for your review. Specific certifications, legal obligations and independent assessments must be confirmed for the individual engagement.

06How long does a hospitality build take?

A focused module (e.g. QR ordering + KDS) ships in 8–12 weeks. A full PMS or restaurant suite typically launches in 4–9 months.

07Do you offer 24/7 support after launch?

Monitoring, incident response and on-call support can be included in an agreed support plan. Coverage hours, escalation routes and response commitments are defined in the proposal and service agreement.

08Can the system work offline (when wifi drops)?

Yes. Our restaurant POS + KDS support local-first operation with deferred sync — an outage at the venue does not stop service.

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A conversation is a good start

Let's talk about hotels & restaurants management.

Tell us what you want to build or improve. We will help clarify the scope, the approach, and the next step.

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